For Support Teams

Answer How-To Questions with a Demo

Show the exact clicks once, embed the demo in the help article, and send the same link in a support reply.

The editor on step 4 of a Harborline demo, zoomed to 1.6x on the Send invoice button, with the callout and the zoom setting in the inspector.

At a Glance

What Support Teams Use

  • Chrome Capture

    Record the answer by doing it once.

  • Screenshot Import

    Turn screenshots from an article into steps.

  • Step Zoom

    Zoom up to 3x so small settings read.

  • Blur

    Hide customer data before it goes public.

  • Labels

    Pin a short note on the screen.

  • Embed

    Paste one snippet into a help article.

  • HTML File

    Export one file that plays in any browser.

  • Drop-Off by Step

    See where readers give up.

How It Works

How Support Works in Proovyt

Capture

Record the Answer Once

Click through the fix and the editor opens with one step per click.

  • A hotspot sits on each click already.
  • Bring in screenshots you already use in articles.
  • A recording holds up to 200 steps.

On every plan, Free included.

The editor with four imported screenshots added as steps.

Clarity

Make Small Settings Readable

Help articles often point at one small toggle.

  • Zoom a step up to 3x on the hotspot.
  • Callouts keep their size, so text stays crisp.
  • Labels pin a note anywhere on the screen.

On every plan, Free included.

The editor on step 4 of a Harborline demo, zoomed to 1.6x on the Send invoice button, with the callout and the zoom setting in the inspector.

Embed

Put It in the Help Center

Publish once and use it in the article and in replies.

  • An embed snippet for your docs or help center.
  • A hosted link for support replies.
  • Views on the embed count in your analytics.

On every plan, Free included.

The hosted link and the embed code for a published demo, each with a copy button.

Own It

Keep a Copy You Control

Export a demo and host it wherever your docs live.

  • One self-contained HTML file that plays in any browser.
  • A web folder as a zip.
  • A project file for backup.

On Creator, Pro and Team.

The Export menu, with HTML File, Web Folder (Zip), Embed Code and Project File.

Which Plan Fits

The Plan for Help Docs and Support

US dollars. Every plan starts free, and you can upgrade, downgrade or cancel yourself.

Best Fit

Creator

$35 a month billed annually or $45 monthly

Creator covers one person writing support content.

  • Unlimited demos
  • No Proovyt badge
  • Brand kit
  • Full analytics
  • Owned HTML export

Also Fits

Team

$49 per seat a month billed annually or $59 per seat monthly, from 2 seats

Team fits when several people on support make demos.

  • Admins invite members by email
  • One shared workspace
  • Owner, admin and member roles

Compare Every Plan

Not Yet

What Proovyt Does Not Do Yet

These are not in Proovyt today, on any plan. Here is what happens instead.

  • Reusable screens

    Each demo keeps its own screenshots, and a screen cannot be shared across demos.

  • AI voiceover or AI video

    Demos have no generated narration or video.

  • Video capture or export

    Demos are click-through steps, not recordings you can download as video.

  • Custom domains

    Hosted links use Proovyt's address. Custom domains are coming to Pro.

FAQ

Help Docs and Support Questions

Can I embed a demo in our help center?

Yes. Publish the demo and paste the embed snippet into the article. Link and embed are on every plan, Free included.

Does the embed set cookies on our help center?

No. Hosted pages and embeds set no cookies, and analytics store no IP addresses.

What if the screen changes after a release?

Update the steps and republish. The embed and link stay the same.

Can I host the demo myself?

Yes, on Creator, Pro and Team. Export one HTML file or a web folder and host it wherever you like.

Can I reuse one screen across several articles?

Not yet. Each demo keeps its own screenshots.

Make Your First Demo Free

3 published demos on the Free plan, with every editing tool. Upgrade when you need more, and downgrade or cancel yourself, anytime.